How to order lamps and luminaries?
All orders are placed directly with Birch & Willow and can be completed by email or telephone. Explore our website and you will find the answers to most of your ordering questions including:
All of our lamps and luminaries are made to order. Inquire about modifying existing lamp designs and creating custom one-of-a-kind lamps.
Feel free to call or email us with any questions about sizes and designs. We may be able to provide drawings and other photos as well as material samples.
Once you have decided what you would like to order, please contact us by phone, fax or email:
What about in-stock lamps?
We have a small inventory of over-stock and prototype lamps and luminaries. Please visit our In-Stock Page. The In-Stock Page may not be completely up to date. So call an inquire about available inventory.
How to obtain Designer Pricing?
Please call or email us to request our Designer Price List; available to trade only.
What are the terms and condition of sale?
For a list of all terms and conditions, please click the appropriate link below (PDF format):
| Retail Terms & Conditions |
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| Designer Terms & Conditions |
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How will the order be shipped?
Unless otherwise specified, all lamps are shipped via FedEx Ground or UPS Ground.
Where will the order be shipped from?
All of our lamps and luminaries are made at our studio in Boston, MA in the USA. Your order will be shipped from Boston, MA
What about the packing materials?
Our packing materials are recycled. To find out more, visit the Packing Materials section of our Green Page. Please recycle the boxes and packing materials from your order.
What do you need to do when you receive your order?
When you receive your packages from Birch & Willow, it is very important that you OPEN ALL BOXES IMMEDIATELY. This ensures that if your products were damaged, the problem can be corrected as quickly as possible. See the "Please Open Box Immediately" instructions below.
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"Please Open Box Immediately" Instructions
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Care & Maintenance Instructions
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